During my co-op with Toyota's Connected Technologies division in Plano, TX, I worked within the Research and Design team to improve the digital customer experience. I mapped and optimized user flows in the OneToyota App, delivering UX/UI improvements projected to reduce scheduling time by 20%. I benchmarked four competing OEM apps and in-vehicle software to identify gaps in Toyota's connected offerings and developed actionable countermeasures. Working closely with the SmartPath Rental team, I resolved over 15 dealer network issues and contributed to an 834% increase in system adoption through onboarding support. Applying Toyota's "Go and See" philosophy, I visited dealerships and production centers to understand stakeholder needs firsthand. I also volunteered weekly with UMAISE for adaptive sports through the Toyotability business partner group.